Privacy Policy
Effective Date: 11-09-2025
At Service Based ("we", "our", "us"), accessible at https://servicebased.ai, we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our services.
1. Information We Collect
We collect the following types of data:
User Inputs and Conversations: Any data submitted through our AI tools, chatbots, or communication interfaces.
Contact Details: Such as name, email address, and other identifying information provided voluntarily.
Payment Information: Through our integrated payment processors.
Other Metadata: Including information used for analytics, service improvement, or customer support.
2. How We Use Your Data
We use the information we collect to:
Provide and operate our services
Improve and fine-tune AI model performance
Offer customer support
Communicate with you for service-related and marketing purposes
Comply with legal obligations
3. Legal Basis for Processing (Under GDPR)
We process your personal data based on:
Consent – for marketing communications or optional features
Contractual necessity – to provide you with the services you request
Legitimate interest – to improve our services
Legal obligations – for compliance with applicable regulations
4. Third-Party Services
We use the following third-party services to operate effectively:
Go High Level – CRM and marketing automation
OpenAI – AI processing and conversation handling
Payment Processor – [e.g., Stripe or PayPal] for secure payment transactions
These services may process certain data on our behalf. We encourage you to review their privacy policies for more details.
Note: OpenAI may process data internationally. While we do not directly share your data internationally, OpenAI’s infrastructure may involve cross-border processing.
5. Data Retention
We retain your data as long as your account is active or until you request deletion. After account closure or a deletion request, your data is deleted from our systems within a reasonable timeframe, unless retention is required by law.
6. Your Rights
Depending on your jurisdiction, you may have the right to:
Request deletion of your personal data
Opt out of marketing communications
Withdraw consent where processing is based on consent
File a complaint with a supervisory authority in your country
To exercise any of these rights, please contact us at:
📧 [email protected]
7. Cookies and Tracking
We may use cookies or similar technologies for analytics, performance tracking, and personalization. You can manage or disable cookies via your browser settings.
8. Security Measures
We use reasonable technical and organizational measures to protect your data, including:
Encryption of data in transit
Access controls and role-based access restrictions
Monitoring and logging access to sensitive systems
9. International Data Transfers
We do not share or transfer data internationally. However, OpenAI, a third-party service provider we use, may process data in jurisdictions outside of the Netherlands.
10. Children's Privacy
Our services are not intended for children under the age of 16. We do not knowingly collect personal data from children.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Effective Date” at the top. We encourage you to review this page regularly for any changes.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or your personal data, please contact:
📧 [email protected]
📍 Escudo 74, Netherlands