Privacy Policy
Last updated: [12/25/2025]
1. Introduction
Orion AI Solutions (“Company”, “we”, “us”, or “our”) is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, store, and protect information when you use our website, applications, AI agents, and services (collectively, the “Services”).
By accessing or using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.
2. Business Information
Business Name: Orion AI Solutions
Location: Bangalore, India
Contact Email: [email protected]
Website/Application: https://app.shiney.ai/v2/preview/fLD5fLuoiRsUMD3oTRbR
3. Information We Collect
We may collect the following categories of information:
3.1 Personal Information
Name
Email address
Payment and transaction information
Business or organization details (if provided)
3.2 AI Interaction & Content Data
User prompts, inputs, and commands
Chat conversations and call transcripts
Voice interactions with AI voice agents
Data provided to improve AI performance and interaction quality
3.3 Technical & Usage Data
IP address
Device and browser information
Usage logs and interaction metadata
Cookies and tracking technologies (including analytics pixels)
4. How We Use Your Information
We use collected data for the following purposes:
Providing and operating AI automation services, chatbots, voice agents, and lead generation systems
Improving AI accuracy, performance, and user interaction quality
Managing accounts, billing, and payments
Monitoring system performance, security, and fraud prevention
Analytics, marketing, and service optimization
Legal and regulatory compliance
5. AI-Specific Data Use & Model Training
User inputs, conversations, and interaction data may be used to improve, fine-tune, or optimize AI systems, unless contractually restricted.
We do not sell personal data for AI training purposes.
Automated decision-making may be used to generate AI responses, insights, or actions based on user inputs.
6. Cookies & Tracking Technologies
We use cookies and similar technologies to:
Analyze traffic and usage patterns
Improve performance and user experience
Support marketing and analytics (e.g., Meta Pixel)
You may control cookie preferences through your browser settings.
7. Third-Party Services
We may share data with trusted third-party service providers strictly for service delivery purposes, including:
Cloud & Hosting: AWS
AI & Automation Platforms: OpenAI, GoHighLevel, BuildMyAgent
Communication Services: Twilio
Payments & Cross-Border Transfers: PayPal, Wise, Skydo
Analytics & Marketing: Meta Pixel
These providers are contractually obligated to protect your data and use it only for authorized purposes.
8. International Data Transfers
Your data may be stored or processed outside your country of residence, including in regions with different data protection laws.
We ensure appropriate safeguards are in place, including contractual protections and security standards consistent with GDPR and international norms.
9. Data Retention
We retain personal data until account deletion or as long as necessary to:
Provide services
Meet legal, accounting, or regulatory obligations
Upon valid deletion requests, data will be securely erased unless retention is legally required.
10. Your Rights
Depending on your jurisdiction, you have the right to:
Access your personal data
Correct inaccurate data
Request deletion of your data
Restrict or object to processing
Withdraw consent at any time
Opt out of marketing communications
Requests can be made by contacting us at [email protected].
11. Security Measures
We implement industry-standard safeguards, including:
Data encryption
Secure AWS infrastructure
Access controls and authorization policies
Regular security audits and monitoring
However, no system is completely secure, and we cannot guarantee absolute security.
12. Children’s Privacy
Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal data from minors.
13. Legal Compliance
This Privacy Policy is designed to comply with:
GDPR (European Union)
CCPA / CPRA (California, USA)
Indian data protection principles
Global privacy best practices
14. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated “Last updated” date.
15. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your data, contact us at:
📧 [email protected]
📍 Bangalore, India