Terms of Service
Last Updated: [12/25/2025]
1. Introduction
These Terms of Service (“Terms”) govern your access to and use of the services provided by Orion AI Solutions (“Company,” “we,” “us,” or “our”).
By accessing or using our website, applications, dashboards, AI systems, or services (collectively, the “Services”), you agree to be bound by these Terms. If you do not agree, you must not use the Services.
2. Business Information
Business Name: Orion AI Solutions
Location: Bangalore, India
Contact Email: [email protected]
Website / App: https://app.shiney.ai/v2/preview/fLD5fLuoiRsUMD3oTRbR
3. Description of Services
Orion AI Solutions provides AI-powered and automation-based services, including but not limited to:
AI automation systems
Chatbots and conversational agents
Voice agents and voice receptionists
Lead generation and review automation systems
Custom-built AI and automation solutions
SaaS dashboards and integrations
Services may be custom-built, usage-based, subscription-based, or one-time implementations, depending on the agreement with the client.
4. Eligibility & Access
The Services are available to all users, including individuals and businesses.
There are no geographic restrictions.
By using the Services, you confirm that you have the legal capacity to enter into a binding agreement.
5. Accounts & Access
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to provide accurate and up-to-date information.
We reserve the right to restrict, suspend, or revoke access if misuse or security risks are detected.
6. Payments & Billing
6.1 Pricing Models
We may offer:
Subscription-based plans
One-time payments
Usage-based billing
Custom pricing arrangements
6.2 Trials & Refunds
Free trials may be offered at our discretion.
Refunds may be issued based on the specific terms communicated at the time of purchase.
6.3 Failed or Late Payments
If payment fails or is delayed:
Access to Services may be suspended after 5 days.
Continued non-payment may result in termination of access without further notice.
7. Intellectual Property
7.1 Company Property
All software, systems, workflows, designs, documentation, and proprietary technology remain the exclusive property of Orion AI Solutions or its licensors.
7.2 Client Data
Clients retain ownership of the data they provide. However, AI model providers and infrastructure partners involved in service delivery may process such data as required to provide the Services.
7.3 AI Outputs
Unless otherwise agreed, outputs generated through the Services are provided for the client’s use, without transfer of ownership of underlying systems or models.
7.4 No Resale
You may not resell, sublicense, white-label, or redistribute the Services or outputs without prior written permission.
8. Use of Data for Improvement
We may use anonymized and aggregated data to improve system performance, reliability, and service quality.
9. AI & Automation Disclaimer
The Services are not an AI application sold directly to end consumers, but professional tools and solutions provided to clients..
10. Disclaimer of Warranties
The Services are provided on an “as is” and “as available” basis.
We make no warranties, express or implied, including but not limited to:
Accuracy or reliability of AI outputs
Fitness for a particular purpose
Uninterrupted or error-free operation
11. Limitation of Liability
To the maximum extent permitted by law:
Orion AI Solutions shall have no liability for any direct, indirect, incidental, consequential, or special damages.
We are not liable for business losses, lost revenue, data loss, or decisions made based on AI outputs.
You use the Services entirely at your own risk.
12. Termination
12.1 By User
You may stop using the Services at any time and request deletion of your data.
12.2 By Company
We may suspend or terminate access:
For non-payment
For legal or regulatory risk
For misuse or security concerns
12.3 Data on Termination
Upon valid deletion requests, data will be deleted, except where retention is required by law.
13. Governing Law & Dispute Resolution
These Terms are governed by the laws of India.
Any disputes shall be resolved through mediation, conducted in accordance with applicable Indian mediation laws. Courts in India shall have jurisdiction if mediation fails.
14. Changes to These Terms
We may update these Terms from time to time. Continued use of the Services after changes constitutes acceptance of the revised Terms.
15. Contact
For any questions regarding these Terms, contact:
📧 [email protected]
📍 Bangalore, India